Customer Surveys

Learn how we track customer service results with our Net Promoter Score.

CMI’s Net Promoter Score (NPS) is one of the ways we help our clients do business.

  • It is a survey that enables us to poll your clients on their experience with CMI.
  • The score is a measurement of customer satisfaction.
  • It enables us to find out what works best, and how we can continue to improve the customer experience and offer better solutions.
  • It requires everyone to rigorously and consistently focus on quality.

Contact us for more details