Desktop Adjusting

End-to-end claims adjusting that reduces cycle time and offsets costs.

CMI’s ‘desktop’ model ensures comprehensive coverage of your claim, completely in-house. We act in your stead throughout the claims process, as if your claims were ours. From end-to-end, our examiners handle your first-party claims while offsetting those costs associated with third-party adjusting, and reducing cycle time.

CMI is your surrogate in the marketplace. This means our examiners deal with the insured directly. Investigations are conducted by phone, and tasks are assigned to field adjusters. Claims are quantified, negotiated, and settled efficiently, and payments are processed quickly.

CMI examiners are experienced in managing a variety of claims by relying on local resources and through managed relationships with a panel of experts. Using field adjusters only as required, we realize a number of efficiencies for our clients in both time and expense. Not all files are appropriate for desktop handling and CMI has developed a protocol to be used as a guide when triaging claims.

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